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If you require information or assistance you can contact us: :

By Telephone:

Customer Services: +44 (0)207 317 6868
Our customer services lines are open 24 hours a day 7 days a week

Call us to:

Report fraud
Report lost or stolen cards
Locate a missing payment to your account
Locate a missing payment from your account
Query a transaction on your account
Request a new PIN
Any other queries

By Post:

Head Office

PayVault Ltd
Montana House
63 Derby Square
Douglas
Isle of Man, IMI3LR

By Fax:

+44 (0)207 317 6869

By E-mail:

[email protected]
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